Privacy Policy

We use every precaution necessary to ensure your shopping experience is a safe one. This policy allows you to be aware of what kind of information we obtain from you and how we use this information. You are able to control its use and by using this site, you consent to this Privacy Policy.

House Of Hauntz operates under this web site as https://www.houseofhauntz.com. When you provide information to us, this information may be combined or shared between current or future entities and subsidiaries.

What information do we collect?

For the best customer service possible, we want to provide marketing promotions we believe will be of interest to you. For us to be able to do this, we may gather the following personal information (except where prohibited by law): salutation, name (first/middle/last), billing and shipping addresses, company name (if applicable), email address, phone/fax number (if applicable), payment type, credit card type/number/expiration date. If at anytime you find this information needing to be corrected and/or revised, you may do so in one of the following manners: update your account by logging in and making those corrections and/or revisions, contact us by calling the number provided on the website or by emailing us through our contact page. 

Who are the third party entities with whom we may share your information? 

We may work with 3rd party companies in very limited ways and do so only with reputable organizations that help our business provide services to you on our behalf. This may include companies to authorize credit card transactions and/or to ship packages, maintain bookkeeping, database, analyze marketing/sales data. We utilize 3rd party entities to distribute postal and email communications to keep you informed of promotions or other important information. These 3rd party entities are not authorized to use your information for any reason other than to provide the above stated services for which we designate them to perform. If at anytime you feel there is a misuse of your information, you may contact us by calling the number provided on the website or by emailing us through our contact page.  We will address your concerns accordingly and act immediately to rectify. 

How is the collected information used?

We use the collected information to provide our services in the following areas: the processing, fulfilling and tracking of online orders, charging your credit card for purchases made; being able to respond to your inquiries or requests; provide promotional services such as discounts, promo codes, gift vouchers and any redemption, return/exchange information; offer information regarding products and services based on your interests or past purchases; hold contests, giveaways, drawings and promotions; conduct surveys; mail marketing/sales material via email or postal mail; set up commercial accounts; sign up for new credit card promotions; or use it for other general business purposes to further enhance our business relationship with you. We may also collect SEO information as to which pages you visit, search words/terms used, etc. This helps us to measure the effectiveness of the website and establish any needs for improvements. 

In operating our store, it is essential for us to capture some information about your device, such as your IP address and information related to your visit when you browse our store. For example, this might include time-stamp, the last page or product you visited, the indication that you logged in. We do that in order to: ● remember who you are after you log in so that you do not need to authenticate at each click; ● monitor if our website is running with the high performance we are dedicated to providing; ● let you browse between products without having to start back from the home page at each click; ● remember if you put something in your shopping cart before you decide to checkout; and ● control that your data is processed securely.

If you have completed a purchase, we will send you an email to ask you to review the product you bought. We want to be sure that whether you love your purchase or have a complaint, you can share your opinion with other customers.

If you are one of our customers who is in the EU, and we are specifically selling our products to the Member State where you are located, you have specific rights that we are honored to enforce without undue delay: Access, Correct, Erasure, Port, Object. If you cannot exercise your choice on your account page or if you do not have an account with us, please reach out to us, at Contact Us. We will be more than happy to help.

How are cookies and technology used on this website?

We have cookies in place to record information as you explore on the website. No personal information is stored within this cookie. It does allow you the benefit placing items on a wish list or shopping cart, storing them on our server for future visits. These cookies will not gather information like your name, address, credit card number, etc., unless you have specifically given that information to us voluntarily. If you have provided this information, the cookies will allow our website to recall it on your behalf and allow you to not have to provide it again.

Our site does collect the addresses of the web sites that you came from before visiting our site, which browser was used and search terms entered on our site. You do have the option of deleting these cookies which will not obstruct your ability to come to our site again and purchase.

We use an external provider to run our store, BigCommerce. BigCommerce is based in the US and is a participant in the EU-US Privacy Shield Framework and committed to providing best-in-class service and data protection. You can check its participation in the Privacy Shield here on the official site of The International Trade Administration (ITA), U.S. Department of Commerce.

How long do we keep and protect the security of your order information?

We use industry standard encryption technologies when transferring and receiving any data that you exchange with our site. Our 256-Bit Secure Sockets Layer (SSL) technology is the industry standard that is used by financial firms to conduct business via the internet. This SSL technology "scrambles" the information you send to us and makes online transactions extremely safe. The appropriate security measures are in place to protect against the loss, misuse, or alteration of information that we have collected from you via this site.

We are partnered with Paypal Express to offer safe and secure credit card transactions. Additional information on how they protect your information can be found on their Privacy Policy link. Our store is PCI-DSS compliant (a very strict industry standard with requirements for the security of credit card information).

Our website is certified by Symantec on behalf of GeoTrust, which scans our web site daily for known vulnerabilities as well as yet undiscovered threats worldwide. No system is 100% secure, however, we have taken proper precautions to minimize the possibility of a security breach.

We keep your data for as long as you have an account with us. We also keep some data for security investigation. Most importantly, we have specific obligations for fraud detection and tax reasons. Therefore, we might need to retain certain data even if you ask to delete it.

How am I notified of Privacy Policy changes?

We reserve the right to change or modify this Privacy Policy at any time. We will post any changes or additions here so that you are aware of such changes. If there are any changes to this policy that subject your information being used or shared in a different manner, you will be given the opportunity to opt-out of having your information used or shared. 

Exceptions To 3rd Party Disclosure

We reserve the right to disclose your personal information to appropriate third parties if we are required to do so by law or we believe that such action is necessary to comply with legal process such as a search warrant, subpoena or court order; to protect against misuse or unauthorized use of our website; to protect our rights and property; or during emergencies, such as when we believe someone’s physical safety is at risk.

In addition, we may buy or sell assets or offers. Customer information, email addresses, and visitor information are generally among the transferred business assets in these types of transactions. We may also transfer such information in the course of corporate divestitures, mergers, or any dissolution, including, but not limited to, a bankruptcy proceeding.

Effective Date: May 2018