All returns must be authorized, however, because we value our customers, we ask for the opportunity to rectify the situation prior to a return request being opened.
A request can be opened by logging into your account and viewing the completed order. Choose the Return Button and proceed. If the return is authorized, we will then issue a Return Authorization (RA) number and the item must be returned in it's original packaging to include materials and tags. You may return most new, unopened items within 30 days of delivery for a full refund. You will be responsible for return shipping charges unless you received a wrong item (s). Once we have received, it must be inspected and deemed acceptable prior to any action being issued. At that time, an exchange, store credit or refund will be granted accordingly.
We are unable to accept any returns for items worn, stained, altered, have missing parts or smoke damage. Items such as costumes, undergarments, cosmetics, latex masks, wigs, facial hair, prosthetics, placed in mouth or face, socks or shoes must be unopened due to hygiene reasons.
Please note that returns can incur a 10% restocking fee depending on the circumstance and therefore, important to contact us so that we may work together quickly to resolve any issues.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
House Of Hauntz ships to all 50 States. If you choose to ship merchandise to Alaska, Hawaii, APO/FPO/DPO or PO Box, it will be shipped Priority Mail only. For all other US Territories, please use the International Shipping method as indicated below. There may be restrictions on some products.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your item (s). Please note that items may be shipped separately due to our inventory being held in different locations across the US. Once we receive confirmation of your payment, your order will be handled and processed within 2-4 business days. You should expect to be in receipt of your order within 7-10 business days with standard shipping. If any issue should arise during this time, you will be contacted and informed through the House Of Hauntz email system.
At the time of your order, please confirm all "ship to" addresses to ensure proper delivery. If a packaged is refused, a $8 fee will be imposed for it's return.
In the very unlikely event that your item is lost or damaged during shipment, then we will work with you in rectifying. Please note that we cannot claim responsibility for loss, damage or lateness due to the shipments by the carrier or incorrect shipping information. We can, however, assist you in making a claim with the carrier if needed.
Although rare, an item may occasionally be unavailable at the time of purchase due to our warehouse outlets not updating simultaneously. In the unlikely event that this happens to you, you will be informed and issued an immediate 100% refund with a sincere apology for the inconvenience.
House Of Hauntz has partnered with a trusted third-party company, GlobalShopex.com, to fulfill orders for our international customers. Simply place any items you wish to purchase in your shopping cart and choose the "International Checkout" option on the shopping cart page. The item (s) will automatically be transferred to the GlobalShopex cart. You may pay with international credit cards, PayPal and bank wire transfers. GlobalShopex will process your payment and guarantee delivery. Once your order is completed, all inquiries should be directed to GlobalShopex at email@example.com or at 1-855-848-8804.
International shipping costs may vary considerably based on four factors:
- Order size & weight
- Destination country
- Shipping preference
- Duties and taxes collected by your government
Priority International Shipping - generally arrives w/in 5 to 7 business days
In the event you wish to cancel an order, you may request cancellation by contacting us @ Contact Us. We will make every effort to cancel your order, however, cancellation is not guaranteed.